Question totals
· Patron transactions include: questions via In-Person visit at a public service desk, email, chat, phone, text, moodle, research drop-ins and appointments.
· All transactions are taken at the following service locations: The Reference desk, The Access Services desk, the Information desk, the Archives department, and the Circulation desk at branch locations.
In-person and Online Chat Questions
· In-Person transactions are conducted face to face at each of the main service areas mentioned. Chat transactions are initiated from library online resources, the mobile app and all library web pages.
Note:
· Questions taken in the Archives Department that total 1% or lower do not appear in every graph.
(updated 11-04-2019)
In-person and Online Chat questions by day of the week
· Wednesday is the busiest day of the week for In-person questions and Friday the busiest day for online chat sessions.
(updated 9-19-2019)
In-person and Online Chat questions by Hour
(updated 9-19-2019)
Other transactions by semester.
· Phone transactions show a steady decrease, while email transactions steadily rose.
(updated 10-14-2019)