|Requestable Materials||Not Requestable|
Can I submit a request by phone or email?
No, the current system does not allow us to process any such form of submission. All requests must be submitted through ILLiad web interface. If you need any assistance with submitting your request you may call or email us.
How can I place a request for a book owned by another Adelphi center library?
Click on My Library Record. Contact Access Services (phone: 516-877-3570 or email: email@example.com) or your center library with any additional questions.
Note: Hudson Valley students need to submit book requests to the resident librarian who will process the request and borrow the item through South Eastern Regional Library Resources Council.
Can I request a chapter of a book?
Yes, you can submit a request by using the book chapter request form if the pages are within copyright restriction. Otherwise, please submit the request for the book itself. For complete citation information, check Worldcat.
How can I check the status of my request?
Log in to your ILLiad account and click on “Outstanding Requests” under the View category in the left navigation menu.
Please check the Status Definition Table for more information
Where do I pick up my book or paper copy of an article?
The items will be held at the Access Services of your home library. You will need to bring your Adelphi ID card to claim or check out the items. Note: For the sake of patron confidentiality, only the user who placed the request can pick up the item at the Access Services Desk. If you are unable to pick up your material in person, please contact our office at firstname.lastname@example.org.
Can you deliver my items to my home?
No, Smart Delivery does not deliver requests to home addresses.
How do I access my articles through the ILLiad web-interface?
Click on the “Electronically Received Articles” link located in the View category in the left navigation menu. Articles will be kept for 30 days. You have the ability to delete the articles if they are no longer needed. If you accidentally delete an article, immediately click the undelete link at the top of the page. The Interlibrary Loan Department CANNOT undelete the articles.
If you are unable to retrieve your article, please let us know as soon as possible, we will try to request the lending library to resend the item.
What if I am unable to open the email attachment or article is not readable?
Please contact the IT HelpDesk.
What if the article received is missing pages or is the wrong title?
Please contact us immediately. If this was an electronically delivered article, please email a copy of the PDF file to us. We will contact the lending library for a new copy.
Books can sometimes take up to two to three weeks to arrive to the Swirbul Library. It can then take another several days to arrive to Adelphi campuses outside of Garden City.
Book chapters and articles are usually received and delivered within the week. However, some libraries have a standard processing time of four to twenty days, so it could take much longer for you to receive your book chapter or article.